Frequently Asked Questions
Can I order color samples?
We do not send samples. However, every FAKRO roller blind box has a transparent window. You can see the color through this window without opening the box. This makes returns easier if you do not like the color.
Is it difficult to install an original FAKRO roller blind?
Installation is simple for FAKRO internal roller blinds. Every product page has a video. The video shows the installation steps. Please watch the video and follow the instructions.
Why does the same roller blind have different prices in color Groups I and II?
The quality is exactly the same. The price difference depends on the fabric group. Some fabrics cost more to manufacture due to the material or color popularity.
What payment methods are available?
We accept fast online transfers, Visa/Mastercard cards, and mobile wallets. All payments are secure and encrypted. We follow PSD2/SCA and PCI DSS standards. We do not store your card data.
How much is shipping and who delivers the package?
The cost depends on the VAT rate in your country. You will see the final delivery cost in the cart. Please enter your address first. The price includes all taxes and fees. The cost is approximately 18–19 € gross. We ship with trusted couriers (mainly DPD) and deliver to your door.
What is the delivery time?
You can see the delivery time on the product page under the price. We count business days only. Business days are Monday through Friday. We do not count holidays. We ship orders as soon as possible.
Support: how to contact?
Send an email to: support@arttelshop.eu. We respond quickly. We will handle your case until we resolve it.
Can I contact you by phone?
Please contact us by email at support@arttelshop.eu or use the contact form. This allows us to assign requests efficiently and give precise answers. We serve customers across the entire European Union, and email works best for this.
I am not satisfied with the color. Can I return or exchange?
Consumers can withdraw from the contract within 14 days from the delivery date. Exception: We do not accept returns for products made to individual order. These products usually have a longer lead time (e.g., 14–15 business days or more). You can return unused products in unopened packaging. You must pay the return shipping cost.
Important tip: Look through the transparent window on the box. You can check the color without opening the package.
The delivery date passed, but the package has not arrived. What to do?
Please email us. We will check the shipment status with the courier immediately. Then we will tell you the next steps. Sometimes delays happen, but we will monitor your order until it arrives.
I am not receiving emails from the store
Check your SPAM folder. Add our email address to your trusted senders list. If this does not help, write to support@arttelshop.eu. We will check the status and send the notifications again.
Do you sell spare parts for FAKRO roller blinds?
We sell complete blinds and accessories only. We do not sell spare parts and we do not offer repair services. Please contact the authorized service of the manufacturer for parts.
I am unsure about the color — how to decide?
Compare the colors in natural light and artificial light. Use the zoom feature on the product page. You can also email us. We can advise you based on your window type and room style.
How can I be sure the roller blind will fit?
Please provide the code from your window nameplate (type and size). We verify your selection before we ship the order. This avoids mistakes.
Can I change the delivery address after ordering?
Yes, you can change it if we have not shipped the order yet. Contact us immediately. We will update the address and confirm the change.