Delivery and returns

Estimated Delivery

The estimated delivery date is shown on the product page below the price. This date is shown as a range of business days. You will see the same date in your order confirmation.

Occasional Production Delays

• Sometimes the manufacturer (FAKRO) may extend the production time. If this happens, we will send you an email. The email will include the new delivery date and a short explanation.
• You can choose what to do next. You can continue with the new date. You can change your order. You can cancel your order before we ship it.

Delivery and Costs

You will see all delivery costs and options before you submit your order. There are no hidden fees.

Delivery Countries: We ship to all EU countries. You will see available delivery options and prices in your cart and at checkout.

We offer one flat delivery rate for your entire order. The rate stays the same regardless of how many products you order. The final amount depends on the VAT rate in your delivery country according to EU regulations. This cost is approximately 18–19 € gross. The exact delivery cost is always calculated and clearly shown in your cart and at checkout after you enter your delivery address. All taxes are included.

Shipment Tracking

After we ship your order, we will send you an email. The email will include your courier tracking number (DPD).

Fit Guarantee by Code

Fit Guarantee by Code means we match the blind to your window nameplate. If you provide correct data and the blind does not fit, we provide a free replacement with the correct model.

Returns and Exchanges

Right of withdrawal: Consumers can withdraw from the contract within 14 days from the delivery date. You do not need to give a reason. Exception: Products made to individual order are not subject to withdrawal unless mandatory regulations state otherwise. These products are marked on the store page with a longer estimated delivery time (14–15 business days or more).

Consumers should handle the product only as needed to check its nature, characteristics, and functioning. For blinds, you can check the color of fabric and guides through the transparent window on the packaging. You do not need to open the package.

Opening the package (tear-off perforated tapes that cannot be restored) and use beyond inspection may reduce your refund. The reduction reflects decreased product value (for example, need for repackaging, restoring resale condition, or resale as outlet). The consumer pays return shipping costs unless otherwise agreed.

Simple withdrawal process (without form)

1. Send an email to support@arttelshop.eu. Use the subject line “Withdrawal” and include your order number.
2. Pack the goods – Please return the product in the original manufacturer packaging. Include labels, instructions, warranty card, and all accessories. This helps with safe transport and condition assessment. Lack of original packaging or set elements does not remove your right of withdrawal. However, it may reduce your refund due to decreased product value (for example, need for repackaging or outlet sale).
3. Send the package to the return address given in our reply. After we verify the product condition, we will promptly refund your money.

Damaged Shipment

• If the package or product is damaged, take photos. Photograph the packaging and the contents.
• Report the problem as soon as possible. Preferably report it the same day. We will guide you through the DPD procedure and arrange a replacement.

Contact

Email: support@arttelshop.eu · Contact form

Transparency

For consumers in the EU, there is a platform for out-of-court dispute resolution (ODR): ec.europa.eu/consumers/odr.

Frequently Asked Questions